FACILITIES

Breakfast

All our breakfast produce is locally sourced and is of the highest quality and standard.

The local butcher provides our bacon and sausage, our eggs are free-range, and tomatoes and mushrooms are brought daily, fresh from the local market.
 
Breakfast is pre-ordered as we don’t believe in pointless waste and is served in our spacious breakfast area.

Breakfast is served between 8.30 and 9.30. However, if you are out on an early departure or adventure, we can provide an earlier sitting or breakfast (to go) upon request.
  • A restaurant with tables and chairs and a window.

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  • A plate of food with eggs beans mushrooms and tomatoes

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  • A wooden shelf with a sign that says eat on it

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Guest House Policies

Children and extra beds. 
Sorry, but we do not accept children under the age of 12yrs. 
There is no capacity for extra beds in the rooms. 
There is no capacity for cots in the rooms.

Check-in check-out. 

Check in is between 2 and 5pm. However if you arrive earlier you can do a bag drop and receive your key if your room is not ready.

Guests are kindly requested to give an estimated time of arrival. We appreciate plans can change, so we would again really appreciate if you let us know if you are going to be delayed.

If your check in is after 5 pm a key will be left in a secure key box if we have a prior evening engagement

Check out is 10 am, but again under certain circumstances we can accommodate a later check out.


Pets are not allowed.

Accepted credit/debit cards.
Visa, Euro/Mastercard, Maestro. The Guest House reserves the right to pre-authorise credit cards and debit/credit cards before arrival.

Damage to Hotel Property.
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage caused by the deliberate, negligent or reckless acts of guests to the hotel property or structure. If such damage is discovered during the stay, it will be drawn to the guest's attention, but if found after the guest has departed, we reserve the right to charge the guest's credit/debit card. When booking with us, you agree to our terms & conditions.

Accidents Happen.
Please let us know immediately of any damage or spillage so that we can clean or repair it. Damage to furniture, beds, bedding or towels will be charged at current replacement costs. We reserve the right to recharge your credit/debit card for damaged caused. If the room needs to be closed for repair, we will seek payment for any future bookings lost during the repair. Any item taken from the room without our consent will be charged. Lost keys will incur a £25 charge.
 
Guests are not permitted to have visitors to their rooms.

Mulberry House is a non-smoking establishment. If a guest is found smoking or is asked to leave for whatever reason, full payment for the booking will be taken. If it is subsequently found that a guest has smoked in a room after the guest has vacated, a charge for extra cleaning, deodorising and any loss of bookings will be made against the credit/debit card.

Cancellation/ Prepayment.
No deposit is required , credit card details will be taken as if room not cancelled seven days prior to booking  full payment will be taken .

COVID 19 CANCELLATION POLICY.
Our standard cancellation policy is that all bookings are non-refundable, but we will refund you in full or move your stay with us to another date if we are forced to close. We strongly recommend you take out holiday insurance.

We welcome our guests and make all reasonable efforts to ensure your stay is relaxing and enjoyable. Please remember that the Mulberry House is our home, and we expect our guests to respect this and other guests' quiet enjoyment and relaxation. Thank you for your co-operation. We look forward to meeting you and hope you have a relaxing and enjoyable stay with us.


Access Statement

  • The guest house is situated on a slight decline.
  • Arvon Avenue is a two-way road with parking on either side of the road (no meters).
  • There are pavements on both sides of the road with wheelchair curb access. 
  • Entrance.
  • Access to the front of the property is via 1 step up (12cm) through a gate (123cm) and then up a further 3 steps (18, 12 and 19cm).
  • Access through the door (84cm) is via 1 step into the vestibule and then through a 2nd door (65cm).
  • There are no steps on the ground floor to the breakfast room, bar or the ground floor bedroom. All internal doors are 77cm wide.
  • There are 4 bedrooms on the 1st floor and 1 bedroom on the 2nd floor (all are en-suite).
  • Access to the 1st-floor bedrooms is via a flight of 13 stairs with a handrail, the stairs turn 90 degrees and up 5 steps onto the 1st-floor landing.
  • There are no grab rails to either the toilets baths or showers.
  • Assistance upstairs with luggage is available on request.
  • The property has a certified fire system with fire doors to all rooms, audible alarms and emergency lighting. All stairs and landings are illuminated 24hrs a day
  • Door signs are available for the hard of hearing to hang outside their bedroom door.
  • On-street parking is free and unrestricted but can be busy during the day and at peak times.
  • Public transport (bus/taxi) is available in Gloddaeth Street approx 150 metres away.